Step-by-step guide to building AI digital employees—no coding required.
Setup Steps
1) Compile a list of common customer questions (FAQ):Compile the top 20-50 customer questions and prepare standard answers.
2 Configure AI Knowledge Base:Import FAQs, product documentation, and service workflows into the AI knowledge base.
3 Configure conversation flow and scripts:Design welcome messages, onboarding prompts, and conditions for transferring to a human agent.
4) Access Channel:Connect AI digital employees to websites, WeChat Official Accounts, and Enterprise WeChat.
5) Test Optimization:Simulate customer conversations to test response accuracy and continuously optimize the knowledge base.
Notes
AI digital employees are not a one-size-fits-all solution. Complex issues require a handoff to human agents. Regularly update the knowledge base to ensure answers remain accurate and up-to-date.